dewi21 Casino & Sportsbook Data Care

This page describes what we collect when you use dewi21 and how we keep that data protected. We collect personal information only to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties, and we encrypt all sensitive information during transmission and storage.

Our privacy policy applies to all users of dewi21, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere where our services are available. We comply with data protection standards and maintain transparent records of how your information is used.

This guide covers what data we collect, how we use it, your rights, and how to contact us with privacy questions.

What Data We Collect on dewi21

We collect your email address and password when you register. We collect your full name, date of birth, and government ID number during identity verification. We collect your phone number if you provide it for account recovery. We collect your payment method details (bank account or e-wallet identifier) when you deposit or withdraw.

We collect your betting history, game session logs, and account activity. We collect your IP address and device information when you access our platform. We collect your support chat messages and email correspondence. We do not collect your full payment card number or bank account password — these are processed through secure payment gateways and are not stored on our servers.

How We Use Your Data

We use your email and password to authenticate your account. We use your identity information to verify that you are of legal age and to comply with know-your-customer (KYC) regulations. We use your payment method to process deposits and withdrawals. We use your betting history to calculate payouts and settle your bets.

We use your IP address and device information to detect fraud and prevent unauthorized access. We use your support messages to respond to your questions and resolve account issues. We use your activity logs to improve our platform and identify technical problems. We do not use your data for marketing purposes unless you have explicitly opted in.

Third-Party Data Processors

We use third-party payment processors to handle deposits and withdrawals. These processors include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks including mobile banking, local payment, online payment, and e-wallet. We share only the payment information necessary to complete your transaction. These processors have their own privacy policies, and we encourage you to review them.

We may use third-party hosting providers to store our data. Our servers may sit outside your jurisdiction, but we maintain encryption and access controls to protect your information. We do not share your personal data with marketing companies, data brokers, or other third parties without your explicit consent, except as required by law.

How We Protect Your Data

We use SSL encryption to protect data transmitted between your device and our servers. We store sensitive information in encrypted databases with restricted access. We use strong password hashing so your password is never stored in plain text. We maintain firewalls and intrusion detection systems to prevent unauthorized access.

We conduct regular security audits and penetration testing. We train our staff on data protection practices. We maintain incident response procedures so we can respond quickly if a breach occurs. We do not guarantee absolute security, but we undertake to maintain industry-standard protections.

Your Rights on dewi21

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate information. You can update your email, phone number, and other account details through your account settings.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to withdraw consent for data processing. You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

Cookies and Tracking

We use cookies to maintain your session and remember your preferences. We use analytics cookies to understand how users interact with our platform. We use security cookies to detect fraud and prevent unauthorized access. You can disable cookies in your browser settings, but this may affect your ability to use our platform.

We do not use cookies to track you across other websites. We do not sell cookie data to third parties. Our cookies expire after a set period, and you can clear them anytime.

Data Retention

We retain your account data for as long as your account is active. We retain your betting history and transaction records for at least five years to comply with financial regulations. We retain your identity verification documents for at least three years. We delete your data upon request, subject to legal retention requirements.

If your account is inactive for an extended period, we may archive your data but will not delete it without your explicit request. You can contact our support team to request data deletion or archival.

International Data Transfers

Our servers may be located outside Indonesia. When we transfer your data internationally, we use encryption and contractual safeguards to protect it. We comply with data protection standards applicable to cross-border transfers. Your data is treated with the same level of protection regardless of where our servers are located.

Contact Us About Privacy

If you have questions about our privacy policy or how we handle your data, you can contact our support team via in-app chat or email. We respond to privacy inquiries within a standard processing window. You can also contact us to request access to your data, correct inaccurate information, or request deletion of your account.

We take privacy concerns seriously and will investigate any complaints. If you are not satisfied with our response, you have the right to lodge a complaint with a data protection authority in your jurisdiction.

Summary

We at dewi21 collect personal data only to verify your identity, process payments, and deliver our service. We encrypt sensitive information and maintain industry-standard security practices. We do not sell your data to third parties. You have the right to access, correct, and request deletion of your data.

Our privacy policy applies to all users of dewi21 where our services are available under local law. If you have questions about how we handle your data, our support team is available via in-app chat or email. For more information, review our terms and conditions or contact us directly.